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Examinations Genesys GCP-GCX Actual Questions | GCP-GCX 100% Exam Coverage

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To prepare for the Genesys GCP-GCX certification exam, individuals can take training courses and study materials provided by Genesys. These courses cover a wide range of topics related to Genesys Cloud CX, including installation and configuration, administration, reporting and analytics, and integration with other systems. Individuals can also take practice exams to test their knowledge and identify areas where they need to improve.

Genesys GCP-GCX certification exam is one of the most prestigious and sought-after certifications in the field of customer experience. Genesys Cloud CX Certified Professional - Consolidated Exam certification is designed to validate a candidate's knowledge, skills, and expertise in the Genesys Cloud CX platform, which is a leading customer experience platform used by businesses of all sizes across the globe. The GCP-GCX Certification is a comprehensive exam that covers all aspects of the Genesys Cloud CX platform, including its architecture, features, and functionalities.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is designed to test the skills and knowledge of professionals who work with the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification is ideal for individuals who work in IT, customer service, sales, or any other field that involves using Genesys Cloud CX to support customer interactions. GCP-GCX exam covers a wide range of topics, including customer service best practices, contact center operations, and Genesys Cloud CX administration.

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q92-Q97):

NEW QUESTION # 92
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

A. Update the Do Not Call list with records that have the appropriate wrap-up code.
B. Specify time sets as a matching criteria.
C. Determine how long to retain recordings and whether to archive or delete them.
D. Set up a schedule to run a daily report.
E. Automatically assign an evaluation for all calls over 5 minutes.

Answer: A,C,E

Explanation:
Explanation
Update the Do Not Call list with records that have the appropriate wrap-up code, automatically assign an evaluation for all calls over 5 minutes, and determine how long to retain recordings and whether to archive or delete them are three items that could be defined as policies in Genesys Cloud CX Quality Management.
Policies are rules that automate repetitive quality management tasks based on various criteria and conditions.
Policies can help contact center managers and supervisors streamline their quality management processes and ensure compliance with best practices and regulations. References:
https://help.mypurecloud.com/articles/about-policies/ https://help.mypurecloud.com/articles/create-a-policy/

NEW QUESTION # 93
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

A. Dialog boxes
B. Scripts
C. Toast pop-ups
D. IVR prompts

Answer: B

Explanation:
Explanation
Scripts are Genesys Cloud CX features that present caller info to an agent and allow the user to update or collect the information. Scripts are predefined sets of questions or instructions that guide agents through interactions with customers. Scripts can display customer information from various sources, such as data actions or data dips, and allow agents to enter or update information during or after an interaction. References:
https://help.mypurecloud.com/glossary/script/ https://help.mypurecloud.com/articles/about-scripts/

NEW QUESTION # 94
You cannot add variables to a script.

A. True
B. False

Answer: B

Explanation:
You can add variables to a script. A variable is a placeholder for a value that can change during the execution of a script. Variables can store various types of data, such as text, numbers, booleans, etc. You can use variables to display or collect information in a script, such as customer name, account number, order status, etc. You can create your own custom variables or use built-in variables that are provided by Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/about-variables-and-expressions/ https://help.mypurecloud.com/articles/add-script-variable/ https://help.mypurecloud.com/articles/built-in-script-variables/

NEW QUESTION # 95
Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?

A. Evaluations
B. Workspaces
C. Documents
D. Activity

Answer: B

Explanation:
Workspaces in Genesys Cloud CX are customizable environments that allow users to design and personalize their own working area. Users can configure and store custom views, organize widgets and tools according to their specific job functions, and save these configurations for future use. This feature enhances productivity and efficiency by allowing users to tailor their environment to their workflow and access the information they need more quickly and easily.

NEW QUESTION # 96
Which of the following components can be added to scripts? (Choose four.)

A. Web Page
B. Text
C. Checkbox
D. Image
E. Call Flow

Answer: A,B,C,D

NEW QUESTION # 97
......

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