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Salesforce Service-Cloud-Consultant Web-Based Practice Exam - Reliable Online Self-Assessment Test
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The exam requires an enormous amount of effort and determination and dedication to get to the end goal. BraindumpsVCE is one of the most reliable platforms that offer an accurate, reliable, and straightforward Salesforce Service-Cloud-Consultant dumps to ensure the success of students on the initial try. BraindumpsVCE offers the complete package that includes all exam dumps conforming to the syllabus for passing the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam certificate in the first try.
Salesforce Service-Cloud-Consultant Exam is designed for professionals who are looking to validate their skills and knowledge in the field of customer service and support using Salesforce technology. Salesforce Certified Service cloud consultant certification is a critical requirement for those who want to demonstrate their expertise in implementing and managing customer service solutions using the Salesforce Service Cloud. Service-Cloud-Consultant exam is intended for consultants, administrators, and developers who are interested in pursuing a career in customer service and support.
The Salesforce Certified Service cloud consultant certification exam is designed to test the candidate's knowledge and skills in various areas of Service Cloud implementation and management. Service-Cloud-Consultant Exam covers topics such as Service Cloud data model, case management, knowledge management, service console, service entitlements, and service analytics. Service-Cloud-Consultant exam also tests the candidate's ability to configure and customize Service Cloud solutions to meet specific business requirements.
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Service-Cloud-Consultant exam dump, dumps VCE for Salesforce Certified Service cloud consultant
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Salesforce Service Cloud Consultant Certification is one of the most renowned credentials designed for professionals who have expertise in implementing Salesforce Service Cloud solutions. It is a highly valued certification that enables individuals to demonstrate their knowledge and skills in implementing Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification is ideal for individuals who work as a Service Cloud consultant, analyst or administrator.
Salesforce Certified Service cloud consultant Sample Questions (Q84-Q89):
NEW QUESTION # 84
Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.
What should a consultant recommend as the next step?
- A. Organize the requirements from largest to smallest.
- B. Provide a timeline that addresses all the requirements.
- C. Prioritize the requirements based on who submitted them.
- D. Identify the requirements needed for initial GoLive.
Answer: D
Explanation:
Identifying the requirements needed for initial GoLive is the recommended next step after gathering a large set of required deliverables for implementing Service Cloud. Identifying the requirements needed for initial GoLive involves prioritizing the requirements based on their importance, urgency, complexity, and dependency. This can help determine the scope and timeline of the project, as well as the resources and budget needed. Identifying the requirements needed for initial GoLive can also help avoid scope creep, manage expectations, and ensure a successful implementation. Verified References: Service Cloud Consultant Certification Guide & Tips, Project Management Best Practices
NEW QUESTION # 85
What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?
- A. It should be routed via Omni-Channel,
- B. It is incompatible with Einstein Bots.
- C. It should be deployed with Experience Builder.
Answer: A
Explanation:
When implementing Salesforce Chat functionality, it's important to integrate it with Omni-Channel for routing. This ensures that chat requests are distributed based on agent availability and workload, aligning with overall service channel management and ensuring efficient handling of customer inquiries.
NEW QUESTION # 86
The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, so that out-of-date articles can be refreshed. Which solution will allow the Service Manager to see the articles that need to be reviewed?
- A. Create a custom report for Knowledge Articles that filters the results based on publication status and last modified date.
- B. Provide the Service Manager with edit permissions to the standard Knowledge Article views.
- C. Create a custom list view for Knowledge Articles that filters the results based on publication status and last modified date.
- D. Provide the Service Manager with edit permissions to the standard Knowledge Article reports.
Answer: A
NEW QUESTION # 87
Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would like to send an email to the customer that includes details of the correction process.
What should a consultant recommend to meet this requirement?
- A. Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type is created
- B. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record type is created
- C. Create a workflow rule and email alert action that sends an email to the case contact when a case with the "Errata" record type is created
- D. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record type is created
Answer: C
NEW QUESTION # 88
Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.
What should a consultant recommend to meet the requirements?
- A. Actions & Recommendations component.
- B. Screen flow launched from a global action.
- C. History Utility in the Utility bar.
- D. Recent Items set to Account object.
Answer: C
Explanation:
Explanation
History Utility in the Utility bar is a feature that can enable service agents to share links to recently opened subtabs with other users to swarm on cases. History Utility is a tool that allows agents to view their recently accessed records or tabs in the service console. History Utility can help agents quickly return to a prior case and copy the URL of the subtab to share with other users. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_history_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_history_share.htm&type=5
NEW QUESTION # 89
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